✦ I made multiple orders and wish to combine them, is this possible?
Yes! Please fill up the form below ASAP, I will make note of it and your excedent shipping fee will be refunded.
COMBINE ORDERS FORM
✦ Do you ship to XX country?
I ship worlwide! My shop is based in France and I use LaPoste Courrier service to deliver all my orders, as long as your country has not restricted its borders for shipment, I should be able to send your order!
✦ Why do I have taxes to pay upon receiving my order?
Depending on your country's shipping regulations, you may have to pay for fees such as custom fees or VAT taxes to receive your order.
IF such fees apply, the customer is RESPONSIBLE to pay for any fees required to retrieve their package and if not paid, the package will be returned to me and WILL NOT BE REFUNDED.
If you wish for the package to be sent again, you will have to pay for the shipping fee to be resent!
✦ One of the item is missing/damaged, is there anythng you can do?
Please contact me at [email protected] , and provide your fullname, order code and pictures of the damaged products if needed. I will do my best to find a solution for you!
✦ For XX reason, my order got sent back to you...
If your order is sent back to me, I will be able to send you back your package depending on the situation:
The post office will state on the package why the order was sent back, and if the reason is due to the customer (ex: customs unpaid, wrong address given during checkout, etc) then shipping fees will have to be paid again.
If the mistake was due on my part, the package will be sent again free of charge!